Virtual Care – Zoom for Healthcare Status Report
The Provincial Virtual Care Program has been operational for approximately 7 months. There have been many successes, lessons learned, and opportunities for growth. We would like to update you on the Program with a focus on Zoom for Healthcare (ZoomH) usage.
![ZoomUsageEN.jpg](/CC/VCC/PublishingImages/Pages/Virtual-Care-in-Practice/ZoomUsageEN.jpg)
![ZoomUserEN.jpg](/CC/VCC/PublishingImages/Pages/Virtual-Care-in-Practice/ZoomUserEN.jpg)
![Zoom Survey Results EN.jpg](/CC/VCC/PublishingImages/Pages/Virtual-Care-in-Practice/Zoom%20Survey%20Results%20EN.jpg)
Highlights
Common themes:
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| - flexibility for clients and clinicians
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![Zoom Survey Numbers EN.jpg](/CC/VCC/PublishingImages/Pages/Virtual-Care-in-Practice/Zoom%20Survey%20Numbers%20EN.jpg)
Challenges
Common themes:
- lack of "real" contact – human touch
| - barriers to technology/internet access
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- not well-suited to all patients
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![](file:///C:/Users/ashleymi/AppData/Local/Temp/1/msohtmlclip1/01/clip_image001.png)
Opportunities
- Better "webside manner" can add a "human touch" to a virtual visit.
- Providing education and assistance to develop digital literacy of clients and providers
- Creation of community access points
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![Zoom Survey User Feedback EN.jpg](/CC/VCC/PublishingImages/Pages/Virtual-Care-in-Practice/Zoom%20Survey%20User%20Feedback%20EN.jpg)